You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when
A、the bad news threatens the customer relationship.;
B、the bad news is unexpected.;
C、firmness is necessary.;
D、the bad news will provoke a hostile reaction.
发布时间：2026-01-26 02:52:21
